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Shipping and Return Policy

Shipping Information - Canada

When we ship your order we include a sales receipt that shows your online order number.

Online orders by default are shipped by Canada Post expedited mail which takes about 7-10 days within Canada.

You may select a faster service but at a higher cost. Canada Post express mail takes about 3-5 days and UPS takes about 5-7 days, we can not ship by UPS to a box number.

Canada
Shipping charges. Order value before tax:
Up to $40.00 by mail $13.00 7-10 days
up to $60.00 by mail $14.00 7-10 days
up to $100.00 by mail $15.00 7-10 days
over $100.00 by mail $17.00 7-10 days
by Express Mail $29.00 3-5 days
by UPS $30.00 5-7 days

Shipping Information - USA

When we ship your order we include a sales receipt that shows your online order number.

Online orders by default are shipped by Canada Post expedited mail (delivered by United States Postal Service) which takes about 12-15 days to the USA.

You may select a faster service but at a higher cost. Canada Post express mail (delivered by United States Postal Service) and takes about 5-7 days and UPS takes about 7-10 days, we can not ship by UPS to a box number.

Note: UPS shipments to the US may be subject to additional brokerage fees at UPS's discretion. These fees may exceed $30.00.

You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges. If you want your order shipped by another method, please contact us for pricing.


USA
Shipping charges. Order value:
up to $40.00 by mail $16.00 12-15 days
up to $60.00 by mail $17.50 12-15 days
up to $100.00 by mail $18.00 12-15 days
over $100.00 by mail $21.00 12-15 days
by Express Mail $35.00 5-7 days
by UPS $35.00 7-10 days

Shipping Information - International

Razertip online purchases are only shipped to destinations within Canada and the USA. Razertip does not ship to Freight Forwarding Services.

Razertip has burners specially made to be used in other countries e.g. Europe, UK and Australia/New Zealand with suitable voltage and power plugs. Please contact us for pricing and further information on international orders.

*You should also be aware that custom duties, tariffs and local taxes as well as brokerage fees may apply to your shipment when it arrives in your country. You are responsible for these extra charges.

Return Policy - Satisfaction Guaranty

All items purchased from us are covered by a "30 day money back if not satisfied" guaranty. Should you be dissatisfied with any of our products for any reason, simply return it either in person or by regular mail (with proof of delivery, please), and we will immediately provide a full refund (including the cost of mailing it back to us if requested). A brief note or explanation of the reason for the return would be appreciated.

Warranty Information

All products manufactured by Razertip have unconditional warranties that cover everything (and we mean everything!)

Razertip burners - 3 (three) years on the power supply.
Razertip Pens - 1 (one) year on all handpieces including fixed tips. Even if you drop your pen and break the tip - it's covered!
Razertip Interchangeable Tips - 90 (ninety) days.
Re-tipped Pens - The new replacement tip is covered by a full, unconditional 6 (six) month warranty.
Razaire Mini X60 - 3 (three) years.
Razaire 530 - 5 (five) years on the impeller (fan), 10 (ten) years on all other parts of the power unit.

Products not manufactured by Razertip have limited warranties provided by the manufacturer.