Warranty Information
All products manufactured by Razertip have unconditional warranties that cover everything (and we mean everything!)
Razertip burners - 3 (three) years on the power supply.
Razertip Pens - 1 (one) year on all handpieces including fixed tips. Even if you drop your pen and break the tip - it's covered!
Re-tipped Pens - The new replacement tip is covered by a full, unconditional 6 (six) month warranty.
Razertip Interchangeable Tips - 90 (ninety) days.
Razaire Mini X60 - 3 (three) years.
Razaire 530 - 5 (five) years on the impeller (fan), 10 (ten) years on all other parts of the power unit.
Products not manufactured by Razertip have limited warranties provided by the manufacturer.
If a fixed tip ever breaks
Our tips are the most durable hot-wire tips for pyrography you can buy. In spite of that, it is possible for them to break or wear out. We do replace broken or worn out tips. If the pen is less than a year old, tell us so and we will replace the tip at no charge. If it is over a year old, the tip replacement charge for most Razertip pens is $12.00. For Feather Former tips and for scale tips it is the cost of a new tip. This includes any taxes and return postage! Please include payment - cheque, money order, or credit card information with the pen. Tip replacement requires only a couple of days in our shop.
When returning pens
When returning pens for re-tipping, please return only the pen. Don't send any grips, storage tubes, or anything else. If it can be removed from the pen, remove it before mailing.
Canada:Canada Post charges around $2.00 for a package under 2cm thick, but they charge much more for packages over 2cm thick. Simply slide off the foam grip and mail the pen to us in a small padded envelope or between 2 pieces of thin cardboard. We may not return clear storage tubes or bulkier items unless you are willing to pay the additional shipping charges.
USA:USPS charges around $10.00 for First-Class Package International Service with a weight up to 1/2lb. As this is an international package it will also require a Customs form (PS Form 2976), available at your local post office. Simply slide off the foam grip and mail the pen to us in a small padded envelope or between 2 pieces of thin cardboard. We may not return clear storage tubes or bulkier items unless you are willing to pay the additional shipping charges.
Outside Canada & USA:Additional shipping charges apply for international service. Contact us for details.
Re-tipping any brand of hot-wire tool made
With laser-welding we have the ability to re-tip any brand or make of hot-wire pyrography tool made. We are offering this service on all brands of pens including Detail Master, Colwood, Nibs, Optima, and many others.
Detail Master:The cost for re-tipping of Detail Master regular pens is a flat fee of $17.00 - including applicable tax(es) and return shipping by standard mail.
Colwood, Nibs, Optima and many others:The cost for re-tipping of Colwood, Nibs and Optima pens is a flat fee of $15.00 - including applicable tax(es) and return shipping by standard mail.
And we stand behind the new tip with a full, unconditional 6 month warranty covering everything including your satisfaction. You will get two day in-shop turnaround and a warranty that's better than your new pen had.